First impressions play a pivotal role in global healthcare, impacting both personal and professional relationships. Cedars-Sinai acknowledges the importance of being aware of cultural differences and how they shape interactions. Understanding the power of first impressions helps prevent bias and fosters more positive experiences in healthcare settings.

Drawing from experiences in Eastern cultures, the value of respect and formal gestures is emphasized. This awareness has influenced Cedars-Sinai’s approach to interacting with patients and partners, especially in regions like Abu Dhabi, where the team’s professionalism highlighted the lasting impact of first impressions.

Cedars-Sinai also emphasizes the significance of listening and being attentive to patients. Research from Apollo Hospitals in India revealed that giving patients an extra 29 seconds to express their concerns, without interruption, can drastically improve their experience. In addition to timing, body language, tone, and eye contact all contribute to patients feeling heard, valued, and cared for.

In response, Cedars-Sinai International launched new initiatives, including the CSI lounge and concierge services, to elevate patient and visitor experiences. By incorporating real-time feedback and refining training for employees, Cedars-Sinai continues to build a patient-centric culture aimed at enhancing satisfaction and fostering productive interactions with patients, colleagues, and business partners worldwide.